Customer Service, Layaway, Contact Information


To help you add that special treasure to your collection layaway is available. A 20% deposit is required as the first payment. Layaway payments are required each month until it is paid in full. If any layaway payment is more than 30 days late the layaway will be considered cancelled and all payments/deposits will  be forfeited. Deposits and payments are nonrefundable and may not be transferred to another item. Please contact us regarding a layaway plan to fit your needs.

Methods of Payment

Visa, MasterCard, Discover, American Express, Postal Money Orders, Personal Checks, Cash
We also accept PayPal payments at this address:

Mailing Address

Gigi’s Dolls and Sherry’s Teddy Bears, Inc.
6029 N. Northwest Hwy.
Chicago, IL 60631

You can reach us at;

Phone 773-594-1540

For Orders Only 1-800-442-3655

E-mail –


For returns of any kind, please call within two days of receiving your merchandise for a return authorization. We will instruct you how to send the parcel back. Return postage is the responsibility of the customer for an unwanted item. Any returns not sent back via our specifications will be refused. CODs and unauthorized returns will not be accepted. All goods must be returned in the original shipping box in pristine condition.


Within the United States we usually ship UPS Ground (United Parcel Service) but we can also ship USPS Priority Mail. UPS in unable to ship to a PO box, those orders will be shipped USPS (United States Postal Service). USPS will also be used for overseas shipments. Overseas customers are responsible for taxes and duty within their country. All shipments will be insured. Please contact us for other shipping options.

Gift Certificates

We have gift certificates available in any denomination.